Please reach us at info@fagarasanfreshstays.co.uk if you cannot find an answer to your question.
Yes, we can accommodate same-day check-ins and check-outs when scheduling allows.
Yes, restocking supplies is included in our service for no extra fee and linen supply is a extra service hosts can opt in for a additional fee per bed
Yes. We clean Airbnbs and short-term rentals seven days per week, to support guest turnovers and back-to-back bookings.
Absolutely. We can provide post-cleaning photos for your records upon request.
Our 5-Star Guarantee covers it. If a guest ever leaves a rating below 5 stars due to cleaning, we will return within 24 hours to rectify the issue.
Yes, if the clean falls on or 2 days before bin collection day, we will place them outside for collection, if bins are left outside after collection, they will be returned to their usual place during the next scheduled clean. We do not make separate trips solely for putting bins out or bringing them back.
We try our best to accommodate these requests, and will clearly communicate our timeline so you can communicate effectively with your guests.
We don't offer our Linen service for 1 off cleans , Instead we just offer our premium cleaning service however if you are looking to make us Part of your POWER TEAM! then We believe that our Linen Service is a MUST Have for Hosts to ensure consistent hotel-quality standards, with fresh, professionally managed bedding and towels every stay. This also removes any hassle for you, preventing delays, missing items, or quality issues and keeping your property guest-ready at all times.
Yes, We take payment upfront for one-off cleans because it secures your booking in our schedule and allows us to confidently assign cleaners, plan time, and prepare supplies without the risk of last-minute cancellations or no-shows. One-time cleans are often more detailed and require extra coordination, so upfront payment helps cover labour, travel, and product costs while ensuring everything is confirmed before the service date. For easy payment, we can send customers a secure link through GoCardless, where they can pay online in minutes
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